How salons and spas operate
Salons and spas run on recurring visits and rebook rhythm. A typical studio juggles Vagaro or Booker for booking, Mailchimp for marketing, Square for POS, and a text tool for reminders. Without a unified client record, stylists can't easily see each client's history across tools.
Common challenges we see
- Client drift (reduced visit frequency) goes undetected until cancellation
- Rebook prompting is inconsistent across stylists
- Client preferences (formulas, allergies, vibes-with-stylist) scatter across notes
- Multi-location salons can't see cross-location client history
- Brand consistency across stylists suffers without shared templates
How KamoCRM applies to Salons & Spas
KamoCRM unifies client records across calls, emails, and messaging. Customizable profile fields capture formulas and preferences; documents and notes travel with the client record. White-label multi-tenant supports multi-location salons with owner-level reporting. The AI assistant answers staff questions from a knowledge base of studio policies and service menus.
What's included in every KamoCRM deployment
The same unified platform powers every industry. Listed below is what's actually built today.
CRM & Sales
The relationship core, adaptable to your deal flow.
- Leads, contacts, and account management
- Customizable pipelines (Orders, Agreements, Applications, Bookings, Subscriptions, Service Requests, Procurements, Engagements, Commitments, Signups, Allotments)
- Imports, exports, and de-duplication
- Sales analytics and lead reporting
Communications
Calls, video, messaging, email — unified on customer records.
- RingCentral integration for business phone and SMS
- Native HD video conferencing (Janus WebRTC) with recording, screen share, breakout rooms, E2E encryption — KamoMeet
- Email integration with Google Workspace, Microsoft 365, Zoho Mail, Exchange, IceWarp, and custom IMAP/SMTP
- Real-time team messaging with presence
- Calendar sync via CalDAV
Documents & Knowledge
Work together on documents, capture institutional knowledge, and put AI on top.
- Real-time collaborative document editing
- Secure file storage (MinIO) and media library
- Knowledge base with approval workflows
- Version control and history
AI
An assistant grounded in your knowledge base, not a generic chatbot.
- AI chat assistant
- RAG-powered semantic search across your knowledge base and data
- Predictive insights and recommendations
Admin, White-Label & Security
Multi-tenant from day one, with your brand on every surface.
- Multi-tenant organizations with department and team management
- Role-based access control (RBAC)
- Single sign-on: Google, Microsoft, Apple
- Full white-label branding (logo, colors, domains, email)
- Per-organization feature toggles
- End-to-end encryption on video and data at rest
- SOC 2 and GDPR aligned; 99.9% uptime SLA
- Kubernetes-native (RKE2) on CockroachDB
Billing & Commerce
Billing for customers who resell or charge through the platform.
- Stripe billing integration
- Subscription and one-time charge handling
- Commerce and market pipelines
Industry-specific features for salons and spas — available via request
These aren't built natively today. Our feature request system lets you vote on priorities, sponsor custom development, or get them built for your deployment.
- Online booking with stylist skill-matching and schedule
- Attendance-based rebook prompts (SMS at expected next-visit window)
- Stylist commission and booth-rent tracking
- Retail inventory and product-sale tracking
- Gift card sales and redemption
- Migration tooling from Vagaro / Booker / Mindbody
Questions about KamoCRM for salons and spas
See KamoCRM for Salons & Spas
Start free on the unified platform. Request the industry-specific features you need on top.