How restaurants operate
Restaurants balance dining reservations, private events, and loyalty. Most use OpenTable or Resy for reservations, a POS (Toast, Square), and separate email/SMS tools.
Common challenges we see
- Repeat guests aren't systematically recognized at the table
- Private event inquiries go to email and get lost
- Loyalty programs are punch cards or a separate app
- SMS marketing blasts get low conversion without segmentation
- Reviews are under-generated vs. competitors
How KamoCRM applies to Restaurants
KamoCRM centralizes guest records. Email integration pulls correspondence; calls via RingCentral and messaging all thread. The AI assistant answers guest FAQs from your menu and policy knowledge base. Stripe handles private event deposits and group billing.
What's included in every KamoCRM deployment
The same unified platform powers every industry. Listed below is what's actually built today.
CRM & Sales
The relationship core, adaptable to your deal flow.
- Leads, contacts, and account management
- Customizable pipelines (Orders, Agreements, Applications, Bookings, Subscriptions, Service Requests, Procurements, Engagements, Commitments, Signups, Allotments)
- Imports, exports, and de-duplication
- Sales analytics and lead reporting
Communications
Calls, video, messaging, email — unified on customer records.
- RingCentral integration for business phone and SMS
- Native HD video conferencing (Janus WebRTC) with recording, screen share, breakout rooms, E2E encryption — KamoMeet
- Email integration with Google Workspace, Microsoft 365, Zoho Mail, Exchange, IceWarp, and custom IMAP/SMTP
- Real-time team messaging with presence
- Calendar sync via CalDAV
Documents & Knowledge
Work together on documents, capture institutional knowledge, and put AI on top.
- Real-time collaborative document editing
- Secure file storage (MinIO) and media library
- Knowledge base with approval workflows
- Version control and history
AI
An assistant grounded in your knowledge base, not a generic chatbot.
- AI chat assistant
- RAG-powered semantic search across your knowledge base and data
- Predictive insights and recommendations
Admin, White-Label & Security
Multi-tenant from day one, with your brand on every surface.
- Multi-tenant organizations with department and team management
- Role-based access control (RBAC)
- Single sign-on: Google, Microsoft, Apple
- Full white-label branding (logo, colors, domains, email)
- Per-organization feature toggles
- End-to-end encryption on video and data at rest
- SOC 2 and GDPR aligned; 99.9% uptime SLA
- Kubernetes-native (RKE2) on CockroachDB
Billing & Commerce
Billing for customers who resell or charge through the platform.
- Stripe billing integration
- Subscription and one-time charge handling
- Commerce and market pipelines
Industry-specific features for restaurants — available via request
These aren't built natively today. Our feature request system lets you vote on priorities, sponsor custom development, or get them built for your deployment.
- OpenTable / Resy / Toast integration for reservation data
- Loyalty program with tier management
- Segmented SMS marketing
- Private event pipeline with proposal generation
- Post-visit review automation
- Multi-location guest sharing
Questions about KamoCRM for restaurants
See KamoCRM for Restaurants
Start free on the unified platform. Request the industry-specific features you need on top.