How logistics companies operate
Freight brokers and 3PLs balance shipper relationships with carrier capacity. Most use a TMS (McLeod, Descartes, Truckmate, MercuryGate) for operations — the sales CRM layer is typically bolt-on.
Common challenges we see
- TMS tools are ops-focused; sales CRM is a separate tool
- Shipper relationship context lives outside the TMS
- RFQ handling scatters across email and spreadsheets
- Carrier performance data isn't visible during opportunity pursuit
- Service-recovery cadences aren't systematic
How KamoCRM applies to Logistics & Freight
KamoCRM provides the sales CRM layer alongside your TMS. Calls via RingCentral, email, and documents thread to the shipper or carrier account. The AI assistant answers staff questions from your service catalog and rate cards.
What's included in every KamoCRM deployment
The same unified platform powers every industry. Listed below is what's actually built today.
CRM & Sales
The relationship core, adaptable to your deal flow.
- Leads, contacts, and account management
- Customizable pipelines (Orders, Agreements, Applications, Bookings, Subscriptions, Service Requests, Procurements, Engagements, Commitments, Signups, Allotments)
- Imports, exports, and de-duplication
- Sales analytics and lead reporting
Communications
Calls, video, messaging, email — unified on customer records.
- RingCentral integration for business phone and SMS
- Native HD video conferencing (Janus WebRTC) with recording, screen share, breakout rooms, E2E encryption — KamoMeet
- Email integration with Google Workspace, Microsoft 365, Zoho Mail, Exchange, IceWarp, and custom IMAP/SMTP
- Real-time team messaging with presence
- Calendar sync via CalDAV
Documents & Knowledge
Work together on documents, capture institutional knowledge, and put AI on top.
- Real-time collaborative document editing
- Secure file storage (MinIO) and media library
- Knowledge base with approval workflows
- Version control and history
AI
An assistant grounded in your knowledge base, not a generic chatbot.
- AI chat assistant
- RAG-powered semantic search across your knowledge base and data
- Predictive insights and recommendations
Admin, White-Label & Security
Multi-tenant from day one, with your brand on every surface.
- Multi-tenant organizations with department and team management
- Role-based access control (RBAC)
- Single sign-on: Google, Microsoft, Apple
- Full white-label branding (logo, colors, domains, email)
- Per-organization feature toggles
- End-to-end encryption on video and data at rest
- SOC 2 and GDPR aligned; 99.9% uptime SLA
- Kubernetes-native (RKE2) on CockroachDB
Billing & Commerce
Billing for customers who resell or charge through the platform.
- Stripe billing integration
- Subscription and one-time charge handling
- Commerce and market pipelines
Industry-specific features for logistics companies — available via request
These aren't built natively today. Our feature request system lets you vote on priorities, sponsor custom development, or get them built for your deployment.
- TMS integration (McLeod, Descartes, Truckmate, MercuryGate)
- Shipper relationship management with service-history visibility
- Carrier capacity tracking with performance scoring
- RFQ pipeline with document/spec handling
- Lane and commodity-specific pricing analytics
- Multi-modal support (TL, LTL, intermodal, ocean, air)
Questions about KamoCRM for logistics companies
See KamoCRM for Logistics & Freight
Start free on the unified platform. Request the industry-specific features you need on top.