How law firms operate
Law firms split work between pre-retention (marketing, intake, qualification, conflicts) and active-matter work (time, billing, trust accounting, e-filing). Practice management systems (Clio, MyCase, PracticePanther) handle the matter side well but are thin on marketing and intake CRM. Firms often patch in Lawmatics or Law Ruler for intake — yet another subscription.
Common challenges we see
- Intake leads drop between website forms and the PMS
- Conflict checks happen late in the process, wasting intake time
- Client communications (calls, emails, texts) live outside the PMS
- Marketing campaigns aren't tracked against the leads they produce
- Firm knowledge (briefs, templates, past positions) is hard to search
How KamoCRM applies to Law Firms
KamoCRM sits upstream of your PMS, owning the client-relationship and intake side. Every inquiry, call, meeting, and document lives on one record. The knowledge base holds firm briefs and templates; the AI assistant answers staff questions grounded in that corpus. Signed matters can be handed to your PMS. Full white-label keeps every client-facing surface on your firm's brand.
What's included in every KamoCRM deployment
The same unified platform powers every industry. Listed below is what's actually built today.
CRM & Sales
The relationship core, adaptable to your deal flow.
- Leads, contacts, and account management
- Customizable pipelines (Orders, Agreements, Applications, Bookings, Subscriptions, Service Requests, Procurements, Engagements, Commitments, Signups, Allotments)
- Imports, exports, and de-duplication
- Sales analytics and lead reporting
Communications
Calls, video, messaging, email — unified on customer records.
- RingCentral integration for business phone and SMS
- Native HD video conferencing (Janus WebRTC) with recording, screen share, breakout rooms, E2E encryption — KamoMeet
- Email integration with Google Workspace, Microsoft 365, Zoho Mail, Exchange, IceWarp, and custom IMAP/SMTP
- Real-time team messaging with presence
- Calendar sync via CalDAV
Documents & Knowledge
Work together on documents, capture institutional knowledge, and put AI on top.
- Real-time collaborative document editing
- Secure file storage (MinIO) and media library
- Knowledge base with approval workflows
- Version control and history
AI
An assistant grounded in your knowledge base, not a generic chatbot.
- AI chat assistant
- RAG-powered semantic search across your knowledge base and data
- Predictive insights and recommendations
Admin, White-Label & Security
Multi-tenant from day one, with your brand on every surface.
- Multi-tenant organizations with department and team management
- Role-based access control (RBAC)
- Single sign-on: Google, Microsoft, Apple
- Full white-label branding (logo, colors, domains, email)
- Per-organization feature toggles
- End-to-end encryption on video and data at rest
- SOC 2 and GDPR aligned; 99.9% uptime SLA
- Kubernetes-native (RKE2) on CockroachDB
Billing & Commerce
Billing for customers who resell or charge through the platform.
- Stripe billing integration
- Subscription and one-time charge handling
- Commerce and market pipelines
Industry-specific features for law firms — available via request
These aren't built natively today. Our feature request system lets you vote on priorities, sponsor custom development, or get them built for your deployment.
- Conflict check workflows with audit trail
- Integration handoff to Clio, MyCase, PracticePanther
- Legal-specific intake forms (case type, jurisdiction, damages)
- Two-party consent call recording per jurisdiction
- Engagement letter generation with e-sign and trust deposit handling
Questions about KamoCRM for law firms
See KamoCRM for Law Firms
Start free on the unified platform. Request the industry-specific features you need on top.