How auto shops operate
Auto shops depend on repeat customers and review-driven discovery. Most shops run a shop management system (Shopware, Mitchell 1, Tekmetric) for work orders and parts, plus a separate CRM or marketing tool for customer retention.
Common challenges we see
- Vehicle history is locked in the SMS and not visible during sales/communications
- Service reminders (oil changes, brake inspections) aren't systematically sent
- Estimate approvals take phone tag, blocking bays
- Review volume is under-generated vs. competitors
- Fleet customers need multi-vehicle management beyond the SMS's default
How KamoCRM applies to Auto Repair & Detailing
KamoCRM centralizes the customer relationship and communications layer. Calls via RingCentral, email, and messaging all thread to the customer record. The AI assistant, grounded in your shop's knowledge base, can help staff answer pricing and service-menu questions.
What's included in every KamoCRM deployment
The same unified platform powers every industry. Listed below is what's actually built today.
CRM & Sales
The relationship core, adaptable to your deal flow.
- Leads, contacts, and account management
- Customizable pipelines (Orders, Agreements, Applications, Bookings, Subscriptions, Service Requests, Procurements, Engagements, Commitments, Signups, Allotments)
- Imports, exports, and de-duplication
- Sales analytics and lead reporting
Communications
Calls, video, messaging, email — unified on customer records.
- RingCentral integration for business phone and SMS
- Native HD video conferencing (Janus WebRTC) with recording, screen share, breakout rooms, E2E encryption — KamoMeet
- Email integration with Google Workspace, Microsoft 365, Zoho Mail, Exchange, IceWarp, and custom IMAP/SMTP
- Real-time team messaging with presence
- Calendar sync via CalDAV
Documents & Knowledge
Work together on documents, capture institutional knowledge, and put AI on top.
- Real-time collaborative document editing
- Secure file storage (MinIO) and media library
- Knowledge base with approval workflows
- Version control and history
AI
An assistant grounded in your knowledge base, not a generic chatbot.
- AI chat assistant
- RAG-powered semantic search across your knowledge base and data
- Predictive insights and recommendations
Admin, White-Label & Security
Multi-tenant from day one, with your brand on every surface.
- Multi-tenant organizations with department and team management
- Role-based access control (RBAC)
- Single sign-on: Google, Microsoft, Apple
- Full white-label branding (logo, colors, domains, email)
- Per-organization feature toggles
- End-to-end encryption on video and data at rest
- SOC 2 and GDPR aligned; 99.9% uptime SLA
- Kubernetes-native (RKE2) on CockroachDB
Billing & Commerce
Billing for customers who resell or charge through the platform.
- Stripe billing integration
- Subscription and one-time charge handling
- Commerce and market pipelines
Industry-specific features for auto shops — available via request
These aren't built natively today. Our feature request system lets you vote on priorities, sponsor custom development, or get them built for your deployment.
- Per-vehicle service history with VIN tracking
- Mileage and time-based service reminders
- Photo-based estimate approvals via SMS with e-sign
- Post-service review automation
- Fleet customer management (multi-vehicle corporate accounts)
- Shop management system integration (Shopware, Tekmetric, Mitchell 1)
Questions about KamoCRM for auto shops
See KamoCRM for Auto Repair & Detailing
Start free on the unified platform. Request the industry-specific features you need on top.