KamoCRM + Twilio

SMS sending through Twilio, logged to customer records

Overview

Connect your Twilio account to KamoCRM for SMS sending. Messages sent through Twilio log to the matching contact record with direction, delivery status, and timestamp. Your Twilio pricing applies; the CRM integration is included.

Common use cases

Outbound SMS from CRM records

Send a one-off SMS or a campaign from the CRM; Twilio delivers, and the message logs to the contact's activity feed.

Campaign and broadcast SMS

Segment a list and send SMS campaigns through Twilio. Delivery status surfaces on each recipient's record.

Per-agent sender numbers

Assign Twilio numbers to specific agents or teams for personalized outbound SMS.

Setup

1Navigate to Settings → Phone → Bulk Text in KamoCRM
2Select Twilio as the provider
3Enter your Twilio Account SID and Auth Token
4Verify the connection and select sending numbers
5Test by sending an SMS to a known contact

What data syncs

Outbound SMS messages with delivery status

Sender number to CRM user/team mapping

Contact-record activity logs with timestamps

Twilio account-level usage metrics

Questions about Twilio

Do I need my own Twilio account?

Yes. You bring your Twilio account and its numbers. KamoCRM uses your credentials to send on your behalf — there's no markup on Twilio rates.

Can I receive SMS through Twilio?

Twilio SMS is currently sending-focused in the integration. Inbound SMS handling via Twilio webhooks is a feature request for broader support.

What about MMS?

MMS support depends on Twilio account configuration and carrier support for the sending number. Image attachments are possible through Twilio's MMS API where available.

Which regions does Twilio work best in?

Twilio has strong coverage in North America and broad international reach. For region-specific strength, compare with Infobip (global) or Sinch (enterprise).

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