KamoCRM + RingCentral

Business phone and SMS integrated with KamoCRM

Overview

KamoCRM integrates natively with RingCentral for business phone calls and SMS. Click-to-call any contact from the CRM record; inbound and outbound calls log to the customer record with duration and direction. SMS threads similarly attach to the contact. For teams that have standardized on RingCentral for business communications and want their phone activity fully reflected in their customer record, this is the core integration.

Common use cases

Click-to-call from any CRM record

Click a phone number on a contact, deal, or ticket to initiate a call through your RingCentral device (desk phone or softphone).

Call logging to CRM

Inbound and outbound RingCentral calls log to the matching CRM contact automatically — direction, duration, and call metadata captured.

SMS on the contact record

SMS exchanged through RingCentral threads to the contact record alongside email and other communication history.

Call routing context

Inbound caller ID resolves to the CRM contact so your team sees who's calling before picking up.

Setup

1Navigate to Settings → Integrations → RingCentral in KamoCRM
2Sign in with your RingCentral account
3Authorize the app for your RingCentral organization
4Map RingCentral extensions to KamoCRM users
5Configure call-logging rules (which direction, which contacts)
6Test click-to-call from a contact record

What data syncs

Outbound call events with duration

Inbound call events with caller ID

SMS messages (inbound and outbound)

Extension-to-user mapping

Call recordings (where enabled per RingCentral plan and policy)

Questions about RingCentral

What RingCentral tier is required?

Any RingCentral tier with API access. Essentials, Standard, Premium, and Ultimate all support the integration. Call recording availability depends on your RingCentral plan.

Can we record calls?

Call recording flows through RingCentral's native recording capability. Recordings can be referenced or attached to the CRM contact record per your plan.

Does it work with RingEX (new brand)?

Yes. RingCentral's rebrand to RingEX doesn't change the API integration — existing accounts work without reconfiguration.

What about voicemail transcription?

RingCentral's native voicemail and transcription flow into the contact record when calls log. Enhanced transcription is a RingCentral-side feature; KamoCRM surfaces what's available from their API.

Can we bulk-migrate call history?

Historical call logs can be bulk-imported via the RingCentral API. Configured during the initial sync setup.

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